Terms of service

Terms of Service — PoochieBells.com (Corrected & Updated)

Last updated: August 25, 2026

OVERVIEW

Welcome to PoochieBells.com. Poochie-Pets LLC, operating as PoochieBells (poochiebells.com), operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Poochie-Pets LLC is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them, including our Privacy Policy and Refund Policy, constitute these Terms of Service (the “Terms”) and describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights and address matters such as product terms, warranty disclaimers, limitations of liability, dispute resolution, and applicable law.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not use or access the Services.

Nothing in these Terms excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded, restricted, or limited under applicable law.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. If you permit a minor to use the Services on a device that you own, purchase, or manage, you are responsible for that minor’s use of the Services and compliance with these Terms.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete and that you have all rights necessary to provide that information.

You are responsible for maintaining the security of your account credentials and for all activity associated with your account. You must promptly notify us if you believe your account has been accessed or used without authorization.

You may not transfer, sell, assign, or license your account to another person without our prior written consent.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately. However, product colors and appearance may vary depending on your device, screen, browser, lighting, and other device settings.

Product descriptions, specifications, pricing, availability, and images may change at any time without notice. We reserve the right to discontinue products and to limit the quantity of products offered to any person, geographic region, or jurisdiction, on a case-by-case basis.

Our products are intended for their stated purposes and should be used in accordance with any instructions, warnings, and safety information provided with the products or on the Services. You are responsible for supervising your pet and using products appropriately.

Except as expressly stated by Poochie-Pets LLC or required by applicable law, we do not warrant that the appearance or quality of products will meet your personal expectations or be identical to images displayed on the Services.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase the products in your order. Poochie-Pets LLC reserves the right to accept or decline an order for any lawful reason.

Your order is not accepted until Poochie-Pets LLC sends an order confirmation or otherwise confirms acceptance. We must receive and process payment before an order is accepted.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests after an order has been accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, telephone number, or other contact information provided with the order.

Your purchases are subject to return, refund, or exchange solely in accordance with our Refund Policy, subject to any mandatory rights and remedies available under applicable law.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export, unless we have expressly agreed otherwise in writing.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will generally be the price displayed when the order is placed and will be stated in your order confirmation.

Unless expressly stated otherwise, posted prices may not include applicable sales or use taxes, shipping charges, handling charges, customs duties, import charges, or other governmental fees. You are responsible for any such charges to the extent required by applicable law.

Prices displayed in our online store may differ from prices offered in physical stores or through third-party retailers. Promotions offered through the Services may be subject to separate terms and conditions. If promotion terms conflict with these Terms, the promotion terms will control for that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through the Services. You agree to promptly update your account information, including your email address, payment-card information, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

  1. The payment information you provide is true, correct, and complete;
  2. You are authorized to use the payment method provided;
  3. Charges incurred by you will be honored by your payment provider; and
  4. You will pay all charges incurred by you at the posted prices, including applicable shipping charges and taxes.

SECTION 5 — SHIPPING AND DELIVERY

We will ship products to the address provided with your order, subject to product availability and any shipping restrictions stated on the Services.

Delivery dates and times are estimates only and are not guaranteed unless expressly stated otherwise. We are not responsible for delays caused by shipping carriers, customs processing, weather, labor disruptions, supply-chain interruptions, or events outside our reasonable control.

Unless applicable law provides otherwise, title and risk of loss generally pass to you when we transfer the products to the shipping carrier. For consumers in jurisdictions that impose different rules, title and risk of loss will pass as required by applicable law.

You are responsible for providing an accurate and complete shipping address. Additional charges or delays resulting from an incorrect or incomplete address may be your responsibility to the extent permitted by law.

SECTION 6 — EU, UK, AND EEA CONSUMER RIGHTS

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have mandatory consumer rights in addition to those stated in these Terms.

Right of Withdrawal

For most distance contracts, you generally have the right to cancel or withdraw from your purchase within 14 days without giving a reason. For a contract for goods, the withdrawal period generally expires 14 days after you, or a third party designated by you other than the carrier, receives the goods.

To exercise this right, you must communicate your decision to withdraw before the applicable withdrawal period expires. You may contact us at admin@poochiepets.net or use the contact information in Section 24. You may also use the following wording:

> I hereby give notice that I withdraw from my contract of sale for the following goods: [describe the goods]. Order number: [order number]. Ordered on/received on: [date]. Name: [consumer name]. Address: [consumer address]. Date: [date].

If you withdraw from a purchase, we will reimburse eligible payments received from you, including standard delivery charges, subject to applicable law. We may withhold reimbursement until we receive the returned goods or you provide evidence that you have returned them, whichever occurs first.

You must return the goods without undue delay and generally no later than 14 days after notifying us of your withdrawal. You may be responsible for the direct cost of returning goods unless applicable law requires otherwise or we have agreed to pay those costs.

You may be responsible for any diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal is subject to exceptions under applicable law, including, where applicable, personalized or made-to-order goods and goods that are sealed for health-protection or hygiene reasons and have been unsealed after delivery. The applicable exceptions and return conditions are described in our Refund Policy.

Mandatory Consumer Rights

Nothing in these Terms limits or excludes mandatory consumer guarantees, warranties, statutory withdrawal rights, remedies for defective or nonconforming goods, or other rights that apply to you under the laws of your country or place of residence.

Dispute Resolution Information

The European Commission’s former Online Dispute Resolution platform was discontinued on July 20, 2025. The former platform address, which may still appear in historical materials, is available at https://ec.europa.eu/consumers/odr, but it no longer accepts new complaints.

For current information about consumer redress and alternative dispute resolution in the European Union, consumers may consult the European Commission’s Consumer Redress portal and the list of available dispute-resolution bodies.

SECTION 7 — INTELLECTUAL PROPERTY

The Services, including all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, software, and the design, selection, and arrangement of those materials, are owned by Poochie-Pets LLC, its affiliates, or its licensors and are protected by United States and foreign patent, copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, or commercially exploit material from the Services without our prior written consent.

Except as expressly provided in these Terms, nothing grants or should be construed as granting you any license or other right under any patent, trademark, copyright, or other intellectual property owned by Poochie-Pets LLC, Shopify, or any third party.

Poochie-Pets LLC’s names, logos, product names, service names, designs, and slogans are trademarks of Poochie-Pets LLC, its affiliates, or its licensors. You must not use those trademarks without prior written permission.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans displayed on the Services are the property of their respective owners.

SECTION 8 — OPTIONAL TOOLS

We may provide access to tools offered by third parties that we do not monitor and over which we have no control or input.

You acknowledge and agree that access to those tools is provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement by Poochie-Pets LLC. To the fullest extent permitted by law, Poochie-Pets LLC will not be liable for harm or loss arising from your use of optional third-party tools.

Your use of optional tools is entirely at your own risk and discretion. You should review and approve the terms applicable to those tools before using them.

We may add new features, tools, and resources to the Services in the future. Those new features will also be subject to these Terms unless separate terms are provided.

SECTION 9 — THIRD-PARTY LINKS

The Services may contain materials, hyperlinks, embedded content, and functionality provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, security, or availability of third-party materials or websites. If you access third-party materials or websites, you do so at your own risk.

To the fullest extent permitted by law, Poochie-Pets LLC is not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content provided by third parties.

You should carefully review third-party policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

Poochie-Pets LLC is powered by Shopify, which enables us to provide the Services to you. Sales and purchases made through the Poochie-Pets LLC store are transactions directly between you and Poochie-Pets LLC.

Shopify is not responsible for any aspect of sales between you and Poochie-Pets LLC, including any injury, damage, loss, refund, product issue, or other claim arising from products purchased from Poochie-Pets LLC.

To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Poochie-Pets LLC. Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited.

SECTION 11 — PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy. Certain information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have reviewed these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes information about your access to and use of the Services to provide and improve its services.

Information submitted through the Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than where you reside. Please review our Privacy Policy for additional information about how Poochie-Pets LLC, Shopify, and our service providers collect, use, disclose, and protect personal information.

SECTION 12 — FEEDBACK AND USER CONTENT

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, photographs, videos, or other content (collectively, “Feedback”), you grant Poochie-Pets LLC a perpetual, worldwide, nonexclusive, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, perform, and create derivative works from that Feedback in any medium and for any lawful purpose, including commercial purposes.

You represent and warrant that:

  1. You own or have all rights necessary to submit the Feedback and grant the license described above;
  2. You have disclosed any compensation, discount, free product, or other incentive received in connection with your submission of the Feedback;
  3. Your Feedback is accurate to the best of your knowledge;
  4. Your Feedback does not violate these Terms or applicable law; and
  5. Your Feedback does not infringe or violate the rights of any third party.

You must not submit Feedback that is unlawful, abusive, threatening, defamatory, obscene, fraudulent, misleading, discriminatory, harassing, or otherwise objectionable; that violates another person’s privacy or intellectual property rights; or that contains malware or other harmful code.

You must not use a false email address, impersonate another person or entity, or mislead us or third parties about the origin of your Feedback.

We may, but are not required to, monitor, edit, restrict, or remove Feedback that we determine, in our discretion, violates these Terms or applicable law. We are not obligated to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

You are solely responsible for your Feedback and its accuracy. Poochie-Pets LLC assumes no responsibility or liability for Feedback posted by you or any third party, except to the extent liability cannot lawfully be excluded.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, and omissions; update information; change or cancel orders; and modify or cancel promotions at any time without prior notice, including after you have submitted an order, to the extent permitted by applicable law.

SECTION 14 — PROHIBITED USES

You may access and use the Services only for lawful purposes. You must not access or use the Services, directly or indirectly:

  1. For any unlawful, fraudulent, malicious, or unauthorized purpose;
  2. To violate any international, federal, state, provincial, territorial, or local law, regulation, rule, or ordinance;
  3. To infringe, misappropriate, or violate our intellectual property rights or the intellectual property rights of others;
  4. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or threaten our employees, contractors, customers, or any other person;
  5. To transmit false, misleading, or deceptive information;
  6. To send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms;
  7. To transmit or procure the sending of unsolicited advertising, promotional material, junk mail, chain letters, spam, or similar solicitations;
  8. To impersonate or attempt to impersonate another person or entity;
  9. To interfere with or restrict another person’s use or enjoyment of the Services;
  10. To upload or transmit viruses, malware, or other malicious code;
  11. To reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without authorization;
  12. To collect, harvest, or track the personal information of others without authorization;
  13. To spam, phish, pharm, pretext, spider, crawl, scrape, or use automated means to access the Services without authorization;
  14. To interfere with, disable, or circumvent security features of the Services or any related website, other website, or the Internet; or
  15. To engage in conduct that may harm Poochie-Pets LLC, Shopify, users of the Services, or any other person or expose them to liability.

We reserve the right to suspend, disable, or terminate your account or access to the Services, without notice where permitted by law, if we determine that you have violated these Terms or applicable law.

SECTION 15 — TERMINATION

We may terminate these Terms or suspend or terminate your access to the Services, or any portion of them, at our discretion and to the extent permitted by applicable law.

You remain responsible for all amounts due up to and including the date of termination.

The following sections, together with any other provisions that by their nature should survive termination, will survive termination: Intellectual Property; Feedback and User Content; Termination; Disclaimer of Warranties; Limitation of Liability; Indemnification; Severability; Waiver and Entire Agreement; Assignment; Governing Law; Privacy Policy; and any applicable payment, refund, or dispute provisions.

SECTION 16 — DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general informational purposes. We do not warrant that information on the Services is accurate, complete, current, or useful for your particular circumstances. Any reliance you place on that information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY POOCHIE-PETS LLC OR REQUIRED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

POOCHIE-PETS LLC DOES NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE SERVICES OR THEIR SERVERS WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES or other rights. Accordingly, some of the exclusions or limitations above may not apply to you. In those jurisdictions, our warranties and obligations are limited to the greatest extent permitted by law.

SECTION 17 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, POOCHIE-PETS LLC, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND THOSE OF SHOPIFY AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, ARISING OUT OF OR RELATED TO:

  1. Your use of or inability to use the Services;
  2. Products purchased through the Services;
  3. Any content, product information, or materials made available through the Services;
  4. Errors, inaccuracies, or omissions in the Services;
  5. Unauthorized access to or use of our servers or personal information;
  6. Any interruption, suspension, or termination of the Services; or
  7. Any other claim related to the Services or products purchased through the Services.

This limitation applies regardless of the legal theory of liability, including contract, tort, negligence, strict liability, or otherwise, and even if Poochie-Pets LLC or an applicable party has been advised of the possibility of the damages.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF POOCHIE-PETS LLC FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO POOCHIE-PETS LLC FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such exclusion or limitation is prohibited by law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Poochie-Pets LLC, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against losses, damages, liabilities, claims, judgments, costs, and reasonable attorneys’ fees arising out of or relating to:

  1. Your breach of these Terms or any document incorporated by reference;
  2. Your violation of applicable law or the rights of a third party;
  3. Your Feedback or other content submitted by you; or
  4. Your access to or use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced.

We may control the defense and settlement of any indemnified claim at your expense, including the choice of counsel. We will not settle a claim that imposes nonmonetary obligations on you without your consent, which will not be unreasonably withheld. You agree to cooperate in the defense of indemnified claims by providing relevant information and documents.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be severed from these Terms.

The determination will not affect the validity or enforceability of the remaining provisions.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms, together with the policies and operating rules posted by Poochie-Pets LLC on the Services or incorporated by reference, constitute the entire agreement and understanding between you and Poochie-Pets LLC concerning your use of the Services. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, including prior versions of these Terms.

Any ambiguity in the interpretation of these Terms will not be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent. Any attempted assignment in violation of this provision will be void.

Poochie-Pets LLC may transfer, assign, or delegate these Terms and its rights and obligations without your consent or notice, including in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction.

SECTION 22 — GOVERNING LAW AND VENUE

These Terms and any separate agreements under which Poochie-Pets LLC provides the Services will be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict-of-law principles.

Subject to any mandatory consumer-protection rights or other applicable law that provides otherwise, the exclusive venue for any dispute arising out of or relating to these Terms or the Services will be the state courts located in Charleston County, South Carolina, or the United States federal court having jurisdiction over Charleston County, South Carolina. You and Poochie-Pets LLC consent to the personal jurisdiction of those courts.

Nothing in this Section limits any mandatory rights or remedies available to consumers under the laws of their country, state, province, or other place of residence.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the meaning or interpretation of any provision.

SECTION 24 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right, in our discretion, to update, change, or replace any part of these Terms by posting updates and changes to the Services. It is your responsibility to check the Services periodically for changes.

We will provide notice of material changes when required by applicable law. Unless otherwise stated, changes will become effective when posted. Your continued use of or access to the Services after revised Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms should be sent to:

Poochie-Pets LLC
883 Melrose Drive
Charleston, SC 29414
United States

Email: admin@poochiepets.net
Telephone: 860-712-5548