Shipping policy

Shipping Policy — PoochieBells.com

Last updated: September 2026

Poochie-Pets LLC, operating as PoochieBells, offers free standard shipping on U.S. orders.

Order Processing

Orders are generally processed within 1–2 business days. Business days do not include Saturdays, Sundays, or holidays.

Orders placed by 10:00 AM typically process the same business day, though this can vary. Orders placed after this cut-off time will be processed the next business day.

Processing times may occasionally take longer due to order volume, product availability, or circumstances outside our control. Orders are shipped after processing is complete.

U.S. Shipping and Delivery

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Typical U.S. delivery takes approximately 3–5 business days after your order has been processed. Delivery times are estimates and are not guaranteed.

We ship to U.S. residential and business addresses, as well as P.O. Boxes.

Delivery times may vary depending on your location, carrier schedules, weather, holidays, and other circumstances outside our control.

Tracking Information

Once your order ships, tracking information will be provided when available. Tracking updates may take some time to appear after your package has been transferred to the carrier.

Multiple Shipments

Some of our products are made and fulfilled from different locations. If your order contains multiple products, your items may arrive in separate packages or on different days.

Shipping Addresses

Please double-check your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible at admin@poochiepets.net. We will do our best to assist you; however, once an order has been processed or shipped, we may not be able to change the delivery address.

Customers may be responsible for additional costs resulting from an incorrect or incomplete shipping address, including any applicable reshipping charges.

Delayed, Lost, or Missing Packages

If your package has not arrived within a reasonable time after the estimated delivery period, please contact us at admin@poochiepets.net with your order number and shipping details. We will be happy to help review the shipment and, where possible, assist with contacting the carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier. You should also contact us so we can help determine the next steps.

Delivery dates and carrier services may be affected by circumstances outside our control. We cannot guarantee delivery times or be responsible for carrier delays, weather-related disruptions, holidays, or other events beyond our reasonable control.

Damaged Packages or Products

If your order or a product arrives damaged, please contact us at admin@poochiepets.net as soon as possible and include your order number, a description of the damage, and photographs of the package and product.

For information about returns, refunds, or replacement requests, please review our Refund Policy.