Privacy policy

Privacy Policy — PoochieBells.com

Last updated: August 25, 2026

Poochie-Pets operates the PoochieBells.com website and online store, including the related content, features, tools, products, and services (collectively, the “Services”). Poochie-Pets sells pet training and care products, including PoochieBells dog doorbells, Poochie Suds laundry detergent, and the Scrub-A-Dub mesh laundry bag.

The Services are hosted on Shopify, which enables us to provide our online store, process transactions, and support related e-commerce functions. This Privacy Policy explains how Poochie-Pets (“Poochie-Pets,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have had an opportunity to review this Privacy Policy. Where consent is required by law, we will request consent separately through an appropriate consent mechanism, such as a cookie banner.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual. It does not include information that is publicly available, lawfully made available by government records, or deidentified or aggregated so that it cannot reasonably identify an individual.

Depending on how you interact with the Services, where you live, and as permitted by applicable law, we may collect or process the following categories of personal information:

Identifiers and contact information, such as your name, email address, telephone number, billing address, shipping address, and other contact details.
Commercial information, such as products or services purchased, considered, viewed, added to a cart or wishlist, returned, exchanged, or canceled, and purchase history.
Transaction and payment information, such as transaction details, payment method, payment confirmation, and related billing information. Payment card information is generally processed by Shopify and our payment processors. We do not intentionally provide full payment card numbers to Meta through the Meta Pixel or other advertising tools.
Account information, such as your username, password, account preferences, and settings.
Internet or other electronic network activity, such as your IP address, browser type, device type, operating system, referring or exit pages, pages viewed, links clicked, search activity, interactions with the Services, and dates and times of activity.
Device and technical information, such as browser and device identifiers, network connection information, language preferences, approximate location derived from an IP address, and information collected through cookies and similar technologies.
Communications, such as information included in customer-service requests, product reviews, surveys, or other communications with us.
Inferences, such as preferences, interests, or characteristics inferred from your interactions with the Services or your purchase history.
Other information you choose to provide, including information submitted through forms, promotions, or social media integrations.

We do not intentionally collect sensitive personal information through the Meta Pixel. You should not submit sensitive personal information through the Services unless specifically requested for a lawful business purpose.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, subscribe to communications, contact us, submit a review, participate in a promotion, or otherwise use the Services.
Automatically through the Services, including from your browser, device, or network when you visit or interact with the website, through cookies, pixels, log files, software development kits, and similar technologies.
From Shopify and our service providers, including providers that support hosting, payment processing, fraud prevention, analytics, customer service, fulfillment, shipping, and marketing.
From advertising and marketing partners, including Meta Platforms, Inc. and its affiliates, where permitted by law and consistent with your choices.
From publicly available sources or other third parties, such as social media platforms, business partners, or data providers.

How We Use Personal Information

We may use personal information for the following purposes:

Providing, Operating, and Improving the Services

We use personal information to:

Operate, maintain, and improve the Services.
Process and fulfill orders, payments, returns, exchanges, and refunds.
Arrange shipping and delivery.
Create and manage customer accounts.
Remember preferences and items placed in a shopping cart or wishlist.
Provide customer service and respond to inquiries.
Enable product reviews, surveys, promotions, and other features.
Personalize and improve your shopping experience.
Prevent, detect, investigate, and address fraud, security incidents, and other misuse.
Analyze website performance and understand how customers use the Services.

Marketing and Advertising

We may use personal information to:

Send promotional communications by email, text message, or other lawful means.
Display advertisements for our products and services on the Services and on third-party websites, applications, and platforms.
Measure advertising performance and conversions.
Build or use advertising audiences.
Retarget visitors or customers who have viewed products, added products to a cart, or otherwise interacted with the Services.
Provide product recommendations and similar advertising.

You may unsubscribe from promotional emails by using the unsubscribe link in the relevant communication. You may withdraw consent for non-essential cookies and similar technologies through the cookie settings or consent-management tools made available on the Services.

Legal and Compliance Purposes

We may use personal information to:

Comply with applicable laws, regulations, legal processes, and governmental requests.
Establish, exercise, or defend legal claims.
Enforce our terms, policies, and agreements.
Protect the rights, property, safety, and security of Poochie-Pets, our customers, our service providers, or others.

Advertising, Analytics, Cookies, and Tracking Technologies

We and our service providers use cookies, pixels, web beacons, software development kits, local storage, server logs, and similar technologies (collectively, “Tracking Technologies”) to operate the Services, remember preferences, understand website use, measure advertising, and provide relevant advertising.

Types of Tracking Technologies

Essential technologies are necessary to operate the website, maintain security, process transactions, maintain shopping carts, authenticate accounts, and provide requested Services. These technologies generally cannot be disabled through ordinary cookie settings.
Analytics and performance technologies help us understand how visitors use the Services, measure website performance, identify errors, and improve our products and website.
Advertising and marketing technologies help us and our advertising partners measure campaigns, build audiences, provide personalized or interest-based advertising, and show advertisements on other websites and platforms.

Where required by applicable law, we will obtain affirmative, informed, and appropriately granular consent before placing or accessing non-essential cookies or allowing advertising and analytics technologies to operate. In the European Union and United Kingdom, this includes obtaining consent before marketing cookies or the Meta Pixel fire where consent is legally required.

You may withdraw or change your consent at any time through the cookie settings or consent-management mechanism available on the Services. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

Meta Platforms, Inc., Facebook, Instagram, and the Meta Pixel

We use advertising and business tools provided by Meta Platforms, Inc. and its affiliates, including the Meta Pixel, to support advertising on Facebook and Instagram and to measure the effectiveness of our advertising campaigns.

The Meta Pixel is a piece of code that may collect or receive information about interactions with the Services, including:

IP address and general location information derived from an IP address.
Browser, device, operating-system, and network information.
Pages visited, products viewed, and links or buttons clicked.
Items added to a shopping cart or wishlist.
Purchases, transaction-related events, and other conversion events.
Referring website or advertising information.
Meta cookies, browser identifiers, and similar online identifiers.
Information used to create or match advertising audiences.
Hashed customer information, such as an email address or telephone number, where we enable a Meta feature such as Advanced Matching or customer-list advertising. Where used, information is hashed before transmission in accordance with the applicable tool configuration; hashing does not make information anonymous.

Meta may use information received through its Business Tools for advertising delivery, personalized advertising, retargeting, audience creation, conversion measurement, campaign reporting, analytics, and related business purposes, subject to Meta’s terms and privacy policies.

We configure our advertising tools not to intentionally send payment-card numbers or other prohibited sensitive information to Meta. We also take steps to avoid sending information that is not necessary for the relevant advertising or measurement purpose.

For more information, please review:

You may also be able to control interest-based advertising through:

If we use the Meta Conversions API, server-side tracking, or another Meta advertising tool in addition to the Meta Pixel, those tools may transmit similar event, device, or customer information to Meta. We will update this Privacy Policy if our use of Meta tools materially changes.

Shopify Analytics and Advertising Features

Shopify hosts the Services and may collect information about your access to and use of the store. We may also use Shopify features that support analytics, personalization, fraud prevention, advertising, and measurement across Shopify’s merchant network.

For more information about Shopify’s privacy practices and available privacy choices, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy:

Shopify and its affiliates, which host and support the online store and provide e-commerce, analytics, security, personalization, and related services.
Payment processors and financial service providers, which process payments and related transactions.
Service providers and contractors, including providers of information technology, cloud hosting, analytics, fraud prevention, customer support, fulfillment, shipping, email, text messaging, and website services.
Advertising and marketing partners, including Meta Platforms, Inc. and its affiliates, to provide advertising, audience-building, retargeting, conversion measurement, campaign reporting, and analytics.
Business partners and social media platforms, when you interact with social media features, widgets, login integrations, or other third-party functionality.
Professional advisers, such as lawyers, accountants, auditors, insurers, and consultants.
Government authorities, courts, law enforcement, or other parties, when disclosure is required by law or reasonably necessary to protect rights, safety, property, or the Services.
Parties involved in a corporate transaction, such as a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
Other parties at your direction or with your consent, including when you request or authorize a disclosure.

Depending on where you live, disclosures of online identifiers, commercial information, internet activity, and purchase-related information to advertising partners may be considered a “sale” or “sharing” of personal information, or processing for targeted or cross-context behavioral advertising. You may opt out as described below.

Relationship with Shopify and Other Service Providers

Shopify and other service providers may process personal information on our behalf or for their own purposes, depending on the services they provide and applicable law. Information submitted through the Services may be transmitted to and processed by Shopify, Meta, and other service providers in countries other than the country where you live.

Third parties’ processing of personal information is governed by their own privacy notices and applicable terms. We encourage you to review the privacy policies of Shopify, Meta, payment processors, advertising partners, and other third parties whose services you use.

Legal Bases for Processing in the European Union and United Kingdom

If the General Data Protection Regulation, the UK General Data Protection Regulation, or another similar law applies to our processing, we rely on one or more of the following legal bases:

Performance of a contract, such as processing an order, payment, delivery, return, or customer-account request.
Legitimate interests, such as operating and improving the Services, securing our systems, preventing fraud, communicating with customers, conducting limited direct marketing, and measuring business performance, where those interests are not overridden by your rights and freedoms.
Consent, including for non-essential cookies, marketing cookies, the Meta Pixel, personalized advertising, and other processing where consent is legally required or where we request consent.
Compliance with a legal obligation, such as maintaining required business records, responding to lawful requests, or complying with tax, consumer-protection, and other legal requirements.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the rights described below. These rights are subject to legal exceptions and may vary by jurisdiction.

Rights of Individuals in the European Union and United Kingdom

Subject to applicable law, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete personal information.
Request deletion of personal information.
Request restriction of processing.
Object to processing based on legitimate interests.
Object to direct marketing.
Receive personal information in a portable format.
Withdraw consent where processing is based on consent.
Request information about international transfers and applicable safeguards.
Lodge a complaint with a data protection supervisory authority in your country or region.

You may contact us using the information in the Contact section to exercise these rights. You may also contact the data protection authority in the country where you live, work, or believe an infringement occurred.

California and Other U.S. State Privacy Rights

Depending on applicable state law, residents may have the right to:

Know or access the categories and specific pieces of personal information collected, used, disclosed, sold, or shared.
Delete personal information, subject to legal exceptions.
Correct inaccurate personal information.
Obtain portability of personal information in a usable format, where applicable.
Opt out of the sale or sharing of personal information.
Opt out of targeted advertising, cross-context behavioral advertising, or certain profiling activities.
Limit the use or disclosure of sensitive personal information, where applicable.
Appeal a decision regarding a privacy-rights request, where applicable.
Receive equal treatment and not be discriminated against for exercising privacy rights.

To submit an opt-out request, visit:

Do Not Sell or Share My Personal Information

You may also contact us at admin@poochiepets.net.

If you opt out of the sale or sharing of personal information or targeted advertising, we will take reasonable steps to stop the applicable processing. You may continue to see advertisements, but they may be less relevant to your interests. Some choices may need to be applied separately to different browsers or devices unless the applicable law requires broader application.

We will not require you to create an account to submit an opt-out request. We may ask for information reasonably necessary to verify requests to know, access, delete, or correct personal information. We generally do not require verification for requests to opt out of sale, sharing, or targeted advertising.

You may use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf and may need to verify your identity directly.

Global Privacy Control

Where required by applicable law, we recognize a browser or device-based opt-out preference signal, including the Global Privacy Control (GPC), as a request to opt out of the sale or sharing of personal information and/or targeted advertising.

For more information about GPC, visit Global Privacy Control.

If we can reasonably associate the signal with a customer account, we may apply the applicable choice to that account as required by law. Otherwise, the choice may apply to the browser or device transmitting the signal.

Marketing Communications

You may opt out of promotional emails by selecting the unsubscribe link in the message. You may opt out of promotional text messages by following the instructions in the relevant message. Even if you opt out of promotional communications, we may continue to send non-promotional messages relating to orders, accounts, transactions, security, or customer-service matters.

How to Submit a Privacy Request

To exercise a privacy right or ask a question about our privacy practices, contact us at:

Email: admin@poochiepets.net

Please include enough information for us to understand and process your request. We may need to verify your identity before completing certain requests, as permitted or required by law. We will respond within the time required by applicable law.

We will not discriminate against you for exercising a privacy right. We may deny a request where permitted by law, in which case we will explain the reason and, where applicable, provide information about appeal rights.

Third-Party Websites and Links

The Services may contain links to websites, applications, social-media platforms, or other online services operated by third parties. We are not responsible for the privacy, security, content, or practices of third-party websites or services.

When you follow a third-party link or interact with a third-party feature, the third party may collect information directly from you. You should review the applicable third party’s privacy policy and terms before providing information or enabling optional technologies.

Information posted in public or semi-public areas, including third-party social-media platforms, may be visible to others and may be used by the platform or other users according to their policies.

Children’s Data

The Services are not directed to children. We do not knowingly collect personal information from children under 16 years of age or under the age of majority in the applicable jurisdiction.

If we learn that we have collected personal information from a child under the applicable age without appropriate authorization, we will take reasonable steps to delete it. A parent or legal guardian who believes that a child has provided personal information to us may contact us at admin@poochiepets.net.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.

Security of Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You should avoid sending sensitive information through unsecured channels and should protect the passwords and account credentials associated with your use of the Services.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

Provide the Services and complete transactions.
Maintain customer accounts and business records.
Provide customer support.
Comply with legal, tax, accounting, and regulatory obligations.
Detect and prevent fraud, security incidents, and misuse.
Resolve disputes and enforce agreements.
Protect our legal rights and the rights of others.

Retention periods vary depending on the type of information, the purpose for which it was collected, legal requirements, operational needs, and whether the information is needed to establish or defend a legal claim. When personal information is no longer reasonably necessary, we will delete it, anonymize it, or securely isolate it where deletion is not immediately feasible.

International Transfers

Poochie-Pets, Shopify, Meta, and our other service providers may transfer, store, or process personal information outside the country where you live, including in the United States and other countries that may have different data-protection laws.

Where required for transfers from the European Economic Area, the United Kingdom, or other jurisdictions, we rely on legally recognized transfer mechanisms, which may include:

An adequacy decision.
The European Commission’s Standard Contractual Clauses.
The UK International Data Transfer Agreement or UK Addendum, where applicable.
Other lawful safeguards or transfer mechanisms recognized by applicable law.

You may contact us using the information in the Contact section to request additional information about applicable transfer safeguards, subject to legal restrictions and confidentiality obligations.

Complaints

If you have a concern or complaint about how we process personal information, please contact us at admin@poochiepets.net so that we can review and address it.

Depending on where you live, you may also have the right to lodge a complaint with a data-protection authority, attorney general, consumer-protection authority, or other regulatory body with jurisdiction over the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, data practices, technology, legal requirements, or business operations.

When we make changes, we will post the revised Privacy Policy on the Services and update the “Last updated” date. Where required by law, we will provide additional notice or obtain consent before applying material changes to processing practices.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:

Poochie-Pets
Email: admin@poochiepets.net